# Financial Benefit Calculator

 Financial benefit calculator

Take a look at the financial benefits OrderlyQ can bring to your call centre. Below are a series of calculators, which have been pre-filled with actual call centre data to show you the cost comparisons between using Orderly Q and other methods.

You can use these calculators to review actual call centre data that we’ve pre-analysed for you, or complete them with your own figures to find out how much you can save.

Just fill in the forms below with your own values, hit 'calculate', and find your overall financial benefit.

 Calculate the value of your currently answered sales calls

To calculate the financial benefit generated by answering more calls, it’s important to value the calls that are already being answered. Use our calculator below to understand the value of your sales calls answered at the moment:

Note: If you're entering your own figures and you don’t know the ‘Number of sales’, just leave this part empty. The calculator can work out the value of calls without it.

Note: If you're deploying OrderlyQ to a non-sales (e.g. customer services) line, please enter 0.00 for the ‘Total value of sales’ figure above. Part 3 of this calculator will work out how much it would cost to hire additional staff to answer the all calls, which will still give you a good idea of the value OrderlyQ can bring to your call centre.

Calculate the value of your currently answered sales calls
Answered calls: per month
Number of sales: per month
Total value of sales:
 £
per month
Average value of sale:
 £ 4.03
per sale
Sale probability:
 £ 69.98 %
per call
Value of answered calls:
 £ 4.03
per answered call
Calculate
 Calculate the value of answering all calls

Now that we know the value of each answered call, we can easily calculate the extra revenue that answering all calls would bring to your call centre. Try our calculator below to see the value of answering all calls:

Calculate the value of answering all calls
Value of calls:
 £
per call
Number of unanswered calls: per month
Value of unanswered calls:
 £ 889.03
per working day

 £ 19,328.28
per month

 £ 231,939.36
per annum
Calculate
 Calculate the cost of staffing up

Extra staff would be needed if you are using a standard on-hold queue system. Due to peaks and troughs in caller demand, there is a law of diminishing returns on adding more staff, as extra staff spend more time idle when the answer rate is already high. This can be seen in the graph below.

OrderlyQ helps you answer all these calls without hiring an extra staff, so if you have a 75% answer rate today, you can have a > 99% rate tomorrow without increasing headcount.

The example shows an average sales line answering 87% of the calls on a shift-basis of 72 agents per 45 seats. To answer all incoming calls this call centre would need 27 extra seats and 44 extra agents – a significant increase in the total size of the call centre. Knowing that agent salaries account for 70% of call centre costs, you can see how much more running a call centre of this size would cost. Try our calculator to understand the cost of staffing up to answer all calls:

Calculate the cost of staffing up
Agents on payroll:
Agents per seat: Source: DTI. Leave as-is.
Staffed Seats: 45

Current answer rate:
 %

Target answer rate:
 %

Required seats: 73
Required agents: 116
Extra agents: 44

Average agent salary:
 £
per annum
Salaries / total cost:
 %
Source: DTI. Leave as-is.

Total extra cost:
 £ 3,854.90
per working day

 £ 83,809.53
per month

 £ 1,005,714.29
per annum
Calculate
 OrderlyQ financial benefits

OrderlyQ spreads peaks into troughs, making use of agent idle time to answer surplus callers, so you can stop staffing-for-peaks.

We've run the same callers through the same call centre with OrderlyQ managing the queue, informing callers of their wait time, and allowing callers to call back without losing their place.

With OrderlyQ, the same call centre is able to answer 99.9% of its callers with the same number of staff.

OrderlyQ takes the hit for peaks and troughs in call demand, presenting agents with a steady stream of callers at a rate they can handle.

The value of OrderlyQ to this call centre is therefore:

• £ 1,005,714.29 per annum staff savings
• £ 231,939.36 per annum recovered revenue

Total value: £ 1,237,653.65 per annum

Get all this value for your call centre by requesting a demo.